Common Issues
18 articles
- Report Sender CSV Newline/Linebreak
- Report Sender oAuth IP RestrictionsEnable Report Sender for users in IP-restricted profiles
- Email Log FilesNot getting your emails from salesforce? Here is how to check if the emails are leaving your salesforce system.
- Reports failing due to Read Timed OutWhat to do when you get the Read Timed Out error
- Error: Joined Reports are not supported for exportDid you receive an error report with this message? Here's how to fix it.
- Troubleshooting Error in Exporting ReportDid you have a report that failed to send? Start here for typical troubleshooting steps.
- Report Sender - Change "Scheduled As" for Report ScheduleThe Scheduled As user is important for a couple of reasons. This article explains why and how to update the Schedule Owner.
- Reports Attached as HTML Links instead of actual filesAre you receiving Report Sender emails with HTML links but you want to receive the actual files?
- Report Schedule Stopped Working - Change Of OwnerYou have a Report Schedule which was working fine until you changed the owner of that record.
- Not Receiving Report Sender Emails?If the report sender is running and you don't get emails, try these steps to figure out the issue.
- Authentication Error when Users Try to Schedule a ReportWhat to do when your users try to schedule a new report and get an authorization failed error.
- Don't See Report Sender Tab in Lightning after InstallationJust installed report sender and can't find the tab? Check if you've forgotten to turn on My Domain
- Insufficient Privileges When Opening Report Sender TabHow to resolve an insufficient privileges issue.
- Insufficient Privileges When Sending a ReportWhat to do if you get an insufficient privileges error when sending a report.
- Connected App Installation - OAuth ErrorsIn September 2025, Salesforce changed requirements for connected apps. Here's what to do if you're having trouble creating your first schedule due to an authorization issue.
- Enable Content DeliveryReport Sender uses content delivery to embed dashboards in emails and to share files securely. Here are the instructions on how to set it up correctly.
- Report Export- Session Expired or InvalidIf you're getting an invalid session ID error, read this article for information and the solution.
- Access to User External CredentialsGetting the error "You don't have read permissions on the User External Credential object?"