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Dashboard Export - Unable to locate dashboard or read timeout

Dashboard Exports have a known issue for users using SSO in Salesforce Orgs having Identity Verification => Multi-Factor Authentication => Require multi-factor authentication (MFA) for all direct UI logins to your Salesforce org setting checked

Updated this week

Overview

Some users may encounter an unexpected Unable to locate dashboard or read timeout error when exporting dashboards through our app. This behavior is caused by Salesforce security enforcement and is not an issue with the export feature itself.

Who Is Affected?

This issue occurs when all of the following conditions are true:

  1. The org setting below is checked:

    Setup → Identity Verification → Multi-Factor Authentication →
    Require multi-factor authentication (MFA) for all direct UI logins to your Salesforce org

  2. The user has not yet registered an authenticator app or MFA method on their Salesforce account

  3. The user uses SSO to login to their Salesforce account

  4. The user attempts to export a dashboard via our app (which triggers a Salesforce UI login flow)

What Happens?

When exporting dashboards, Salesforce may treat the export session as a direct UI login. And, when MFA is required and the user has not completed MFA setup, Salesforce interrupts the export process and displays a verification/setup screen such as:

  • Connect an Authenticator app

  • Setup multi-factor authentication

  • Verify your identity

Until the user completes MFA registration, Salesforce will not allow the export to continue. The app keeps waiting on this page and ultimately times outs after 2 minutes.

Workarounds

Option 1: User Completes MFA Setup in Salesforce (Recommended)

The simplest solution is for the affected user to register an authenticator app in Salesforce:

  1. Log in to Salesforce directly in the browser using https://login.salesforce.com

  2. Go to:

    Settings → Advanced User Details → Multi-Factor Authentication

  3. Register an authenticator app (e.g., Salesforce Authenticator, Google Authenticator, Authy)

  4. Retry the dashboard export in our app

Once MFA is linked, exports should work normally.
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​Option 2: Use a User Account That Has MFA Configured

You can use a dedicated user who has already completed MFA registration to perform all the dashboard exports.
​
​Option 3: Org Admin Adjusts MFA Enforcement Policy (If Allowed)

Salesforce admins may choose to modify the org-level MFA requirement if it fits their security policies.

For example:

  • Disable Require multi-factor authentication (MFA) for all direct UI logins to your Salesforce org

  • Apply MFA only to certain login types or profiles

Note: Salesforce strongly recommends MFA, so any changes should be reviewed carefully by the security team.

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