CloudAnswers

On May 10th, we pushed a new version with changes to accommodate Salesforce's security requirements. In general, the release was successful. We updated thousands of organizations without disrupting their report and dashboard delivery. However, we encountered a few issues that we patched the same day. This release has a few additional fixes to some edge cases:

If someone has two dashboards scheduled at the same time, one of them may fail due to parallel requests for a new access token. 

We updated the error message that users receive when a session is invalid to clarify who needs to re-authorize. 

We made some tweaks to our error handling for refresh tokens to improve the retry process. 

1. If someone has two dashboards scheduled at the same time, one of them may fail due to parallel requests for a new access token. 
2. We updated the error message that users receive when a session is invalid to clarify who needs to re-authorize. 
3. We made some tweaks to our error handling for refresh tokens to improve the retry process. 

A minor patch to fix a few edge cases related to the security updates

Report Sender v3.27 - May 2026

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Report Sender v3.27 - May 2026

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Fixes for Security Handling